Sodeno19 Privacy Policy — Protection of Malaysian Users' Information
Sodeno19 is committed to protecting the privacy of every user. This policy clearly explains how we collect, use, store, and safeguard your personal information when you use our platform.
Effective Date: 1 January 2026
1. Information We Collect
Sodeno19 collects several categories of information when you register and use our platform. Collecting this information is necessary for us to provide a safe, efficient, and relevant service to you as a Malaysian user.
The categories of information we collect include:
- Account Information: Your full name, email address, phone number, date of birth, and username as provided during registration.
- Device & Browser Information: Device type, operating system, browser used, IP address, device identifiers, and other technical data related to how you access the platform.
- Payment Information: Transaction details in Malaysian Ringgit (RM), payment methods used (such as Touch 'n Go or Boost), and deposit and withdrawal history. We do not store full card numbers — sensitive payment data is processed through a secure gateway.
- Cookies & Usage Data: Information about how you interact with the platform, including pages visited, session duration, game preferences, and general usage patterns collected via cookies and similar tracking technologies.
- Communications: Records of communications between you and the sodeno19 support team, including enquiries, complaints, and feedback you have submitted.
2. How We Use Your Information
Information we collect is used exclusively for purposes related to the operation of the sodeno19 platform and the improvement of user experience. We do not use your data for unrelated purposes without your consent.
The primary purposes for which we use your information include:
- Processing account registrations and verifying user identity.
- Securely processing deposit and withdrawal transactions in MYR.
- Providing customer support and resolving technical enquiries.
- Analysing usage patterns to improve platform performance and user experience.
- Sending important communications related to your account, security, or policy updates.
- Complying with applicable laws, regulations, and regulatory obligations.
- Detecting and preventing fraud, unauthorised access, and other unlawful activities.
3. Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit the sodeno19 platform. They help us identify your session, remember your login preferences, and deliver a smoother, more personalised experience.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and usability of the sodeno19 platform, particularly auto-login features and saved game preferences.
We use session cookies (which expire when you close your browser) and persistent cookies (stored for a set period) for different purposes. Analytics cookies help us understand how users interact with our platform so we can continue making meaningful improvements.
4. Data Storage, Security and Third-Party Sharing
Data Security and Storage
Sodeno19 implements strict technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is protected with industry-standard encryption.
Your data is stored on secure servers accessible only to authorised sodeno19 staff with a legitimate need to do so. We apply regularly updated security protocols to maintain a consistent level of protection.
Your information is retained for as long as necessary to fulfil the purpose for which it was collected and to meet our legal obligations. Once your account is closed and all obligations have been settled, your data will be deleted or anonymised in accordance with our internal procedures.
Third-Party Sharing
Sodeno19 does not sell, rent, or share your personal information with third parties for marketing purposes. We only share your information in the following limited circumstances:
- With trusted payment service providers to securely process your MYR transactions.
- With regulatory authorities or law enforcement agencies when required by applicable law.
- With selected technical service providers who assist in operating our platform, subject to strict confidentiality agreements.
All third parties we work with are required to uphold data protection standards equivalent to this policy and are not permitted to use your information for any purpose other than those specified.
5. Your Rights as a User
You have the right to request a copy of the personal information we hold about you at any time. Contact our support team to submit a data access request.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction through your account settings or via sodeno19 customer support.
Under certain circumstances, you have the right to request the deletion of your personal information. Such requests are subject to our legal obligations to retain certain records for a prescribed period.
To submit any request relating to your data rights, please contact the sodeno19 support team. We will process your request within a reasonable timeframe and provide an appropriate response.
6. Policy Changes and How to Contact Us
Privacy Policy Updates
Sodeno19 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any significant changes via an on-platform notice or their registered email address.
We encourage you to review this page periodically to stay informed about how we handle your information. Continued use of the platform after any changes are published constitutes your acceptance of the updated Privacy Policy.
Contact sodeno19 Support
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please don't hesitate to get in touch. Our team is ready to help you understand your privacy rights and process any related requests.
Privacy email: [email protected]
You may also refer to our FAQ page for more information on account privacy and security, or Responsible Gaming section for information on account controls and usage limits.
Your Privacy Is Protected — Play with Confidence
Sodeno19 puts the safety and privacy of every Malaysian user first. Register an account today or log in to enjoy a secure and trusted online entertainment experience.